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Troubleshooting Prerequisites

The steps in the following videos should be performed prior to troubleshooting. Performing these steps in the order they are listed can resolve many issues that include “Software not starting”, “Administrator Password Required Message”, “Maximum Users Have Been Reached Message” and many other errors.
Note: Many issues are caused by a lack of Windows Permissions. Please take extreme measures to verify you have Full Administrator permissions without any restrictions.

CardAccess 3000 Software License / Security Keys

The CardAccess 3000 software requires a valid Software License or Security Key to function. Software licenses and security keys are version specific. Always view the “CardAccess Client License Manager” to check the status of the Software License/Security key.

Lantronix   XPort / UDS-1100

Workstations

Firmware

Facility Codes

Reports

EPI Builder (Badging3000)

The EPI Badging3000 requires the activation of two licenses (EPI Builder Run-Time and EPI Builder Designer). If you are experiencing issues with activation of these licenses, you must contact Imageware directly at 858-683-7940.

Troubleshooting Badge Errors

Miscellaneous “How To Videos”

Continental Security Solutions